Emma Comfort II Mattress Review

Emma Sleep introduces an affordable, yet high-quality innerspring mattress that prioritises comfort
Last Updated Apr 2024
Having previously reviewed both the Emma Comfort and the Emma Diamond Hybrid Mattress, I'm excited to explore another addition to the Emma Sleep mattress range: the Emma Comfort Mattress II. This new offering combines affordability with innersprings, promising a comfortable and supportive sleep experience. Today, I'll delve into its features and performance.

Emma Comfort II Mattress

Our Verdict
The Emma Comfort II mattress impresses with its combination of affordability and quality. With its innerspring design and thoughtful construction, it delivers on its promise of comfort and support.
What we like
  • Affordable innerspring mattress of a great quality at this price point
  • Highly breathable cover that is machine washable.
  • Comfortable for all types of sleepers, regardless of preferred sleeping position.
Considerations
  • Their customer service is inconsistent and not overly helpful
  • Lacks transparency in the details of the mattress

WHO IS EMMA SLEEP? 

When we think of the beautiful city of Frankfurt in Germany, we think of frankfurt sausages. Or at least, I do. But this city is so much more than hot dogs! Founded in Frankfurt in 2015 by Dr Dennis Schmoltzi and Manual Müller, Emma Sleep has grown fast to become an award winning box mattress brand in Europe. They now have sleepers in 21 countries across 5 continents. One of these is the Australian bed market in which they’ve made similarly big waves since their recent 2020 entry. 

WHERE ARE THEIR MATTRESSES MADE? 

Emma beds are manufactured in Germany and exported to the Australian market. This does lead to an increased carbon footprint. Though I personally prefer more local manufacturing in Australia, I can understand Emma’s choice to have their beds made in Germany, where their headquarters are situated. This decision enables them to maintain more direct control over the quality of their beds, and therefore the quality of sleep their customers can enjoy. Moreover, Germany’s thriving culture of innovative engineering adds an exciting dimension to what Emma may achieve in the future.

WHAT IS THE EMMA COMFORT II MATTRESS MADE OUT OF? 

The Emma Comfort II spring mattress features 3 layers of foam (Airgocell foam, memory foam, and Emma’s supportive HRX foam) and 7-zone pocket springs that span the entire area of the mattress for edge to edge support. All this is wrapped up in Emma’s UltraDry Breathable cover. Each element of the Emma Comfort II is OEKO-Tex certified, Standard 100 Class 1, meaning that it is a quality mattress free of all harmful substances, and safe for babies and toddlers.

UltraDry Breathable Cover

In the Comfort II, Emma Sleep has opted for what they refer to as the UltraDry cover. Made from 100% polyester, this cover is soft, breathable, and easily allows for sweat absorption and evaporation. The cover features robust handles on the sides, and more importantly, it is removable and with a machine washable top cover. The bottom cover also prevents slipping, ensuring your mattress remains securely in place on your bed base. While it’s not the most environmentally friendly mattress cover, it feels so comfortable and luxurious it against my skin. Did I mention how you can just throw this in your washing machine?

Aerofoam Layer

The Aerofoam layer is a breathable foam designed to absorb and distribute excess body heat, aiming to create a comfortable sleep environment conducive to uninterrupted rest. Alongside the pocket springs and two other foam layers, it contributes to motion isolation, allowing one part of the mattress to compress without affecting the rest. This feature helps minimize disturbances, making it suitable for sharing a bed with a restless sleeper.

Unfortunately, we don’t know the foam density of this comfort layer.

MemoryAdapt Foam

Emma’s upgraded MemoryAdapt foam improves on traditional memory foam by upgrading it to be more breathable. Memory foam molds to your body’s contours, offering improved pressure distribution and maintaining your preferred sleep position. Additionally, it incorporates breathable elements, promoting airflow while preserving the classic comfort of memory foam.

Known for its temperature sensitivity, memory foam softens and conforms closely to the sleeper’s body shape, providing exceptional comfort. Its ability to cradle the body ensures a sinking sensation when lying down. Furthermore, memory foam minimizes motion transfer, reducing disturbances from your restless partner’s movements for undisturbed sleep. Memory foam is renowned for pressure relief and offering excellent support to keep the spine aligned.

Unfortunately, we don’t know the foam density of this layer.

Pocket Springs

At the core of the Comfort II lies an 18cm layer of pocket springs spanning the entire mattress area, divided into 7 zones. Each zone features coils with varying wire thicknesses to provide targeted support to different areas of your body, ensuring perfect spinal alignment throughout the night. Hot sleepers will appreciate how these pocket springs enhance airflow, promoting a cool and airy sleep experience while offering optimal support where it’s needed most.

Constructed from firm and durable steel, the 18cm pocket springs deliver reliable comfort, even when sitting on the mattress edge. This design maximizes the usable sleep surface and minimizes the risk of rolling off the bed. It also isolates movement so you can enjoy undisturbed sleep, making this a fantastic choice for couples. 

Unfortunately, specific details such as the coil count or coil gauge for this layer were not disclosed.

Dimensions and Weight

The Emma Comfort II mattress comes in various sizes, including standard single, double, king single, queen, and king sizes, with a thickness of 25cm. Weighing just 29kg for a queen mattress, the Emma Comfort II stands out for its remarkable lightness, particularly given its innerspring construction.

What is the firmness of the mattress?

The Emma Comfort II mattress is a well-balanced mattress with medium-soft feel, offering a more accommodating option compared to the medium firmness of the original Emma Comfort. While I initially found the original version a bit too firm upon getting into bed (though that perception changed by morning), the Emma Comfort II seems to have found my ideal comfort level.

Designed for a body weight under 130kg, this comfortable mattress caters to a broad range of sleepers. Emma Sleep, like many other mattress companies, provides a 100 night trial period. Should you find the Emma Comfort II too firm during this time, simply notify Emma Sleep, and they will send you a complimentary 2cm topper to enhance the softness. Alternatively, you have the option to purchase the Fliptopper, allowing you to customize the firmness level to your liking.

To sum it up, if you primarily sleep on your back or stomach and need a firmer mattress, or if you suffer from back pain, the original Emma Comfort might be your preference. On the other hand, if you’re a lighter person, or a side sleeper who’s a little heavier, the Emma Comfort II is definitely worth a try. Emma Sleep’s commitment to customization ensures a comfortable night for every individual.

How strong is the edge support?

The edge support in the Emma Comfort II is definitely superior to the Emma’s Comfort Mattress. I love that they’ve used pocket springs right to the edges of the bed, rather than opting for a foam box around the perimeter. This allows you to better use the whole sleep surface without feeling as though you might roll off the bed. 

What was the buying experience like?

Purchasing online

Emma Sleep accepts payment through debit and credit cards (Mastercard or Visa) as well as Paypal. Your card information is securely encrypted via SSL for security. It’s important to note that Emma Sleep does not accept phone payments. To order an Emma mattress, please use their official website or the Emma Sleep store on eBay. Additionally, flexible payment alternatives are available through Zip or Klarna for your convenience.

Delivery of the mattress

Your Emma mattress will be delivered to you for free, and if you reside in metropolitan areas, you can expect delivery within 1-3 business days. For those in metro Sydney, Melbourne, Brisbane, or Adelaide, orders placed before 10 am on a weekday may even be delivered on the same day. Delivery times for areas outside the metro range typically range from 5-10 working days, depending on your location. 

If you have a specific delivery date in mind, please reach out to support@emma-sleep.com.au after placing your order. Metro customers will receive a tracking link via SMS on the day of delivery to monitor the driver’s location throughout the day. Regional customers will receive an email with a link to track the progress of their delivery.

For added convenience, we recommend providing Authority to Leave if there’s a secure location on your property in case you’re not available at home during delivery. While there have been occasional reports of delivery issues, the courier partners working with Emma will make two attempts before returning your order to the warehouse.

Unboxing

The dimensions of the box for a queen mattress is 45cm by 45cm by 110cm. It’s a light bed, but at 29kg we would still recommend that you not lift it alone, and find a partner to help you move it. It’ll slide out of your box with a cutting tool to help you cut through the plastic packaging. Unroll your bed and remove the plastic, then let the bed return to its normal size over 24-48 hours. There is offgassing, which is inevitable with polyfoam beds. It’s not terrible, but where possible make sure your room has good ventilation to let the gasses escape.

Customer Service

Email and form

I must admit, Emma’s customer service experiences can vary significantly. While my initial email inquiries last December were left unanswered, reaching out to them again at the end of January resulted in a prompt response, with helpful assistance provided. However, it seemed that most of their responses were simply reiterations of information from their website marketing.

Phone

I didn’t get to talk to anyone on the phone sadly despite calling three different times.  

Warranty – Anything to watch out for?

The Emma Comfort II is a durable mattress that enjoys a 10 year warranty policy.

What is covered

The mattress warranty policy covers any permanent sagging greater than 2.5cm that is visible to the naked eye. It does not include the standard softening that comes with consistent use over time.

You can use a electric blanket on the Emma Comfort and this will not void your warranty policy.

What is not covered

Though Emma will cover cracks or hollows within the first 6 months of receiving the mattress, after that they will deem these damages to be a result of incorrect use, invalidating the warranty policy. After you purchase the bed, do take care to check the bed for these problems at least a few times within the first half year.

Warranty process

As soon as there is a problem, use Emma’s Return Portal or email support@emma-sleep.com.au to begin the warranty process.

Returns – How are the beds disposed?

So you’ve taken on the 100 night trial, you’ve tried it with the free topper to soften the bed, but it’s not for you and you’d like to return the bed. The good news is that the mattress won’t go to waste! Emma have partnered with the Salvation Army, so returned mattresses are donated to people in need. Just use their Returns Portal to start the process. I’d also suggest calling them as well to make sure they know you’d like to make a return. Don’t forget to use a mattress protector during your sleep trial!

Summary

The Emma Comfort II mattress combines innovative features for a comfortable sleep experience. With three foam layers and 7-zone pocket springs, it offers support in all the right places for joint relief and spinal alignment, all wrapped up in a washable cover. This bed is breathable for the hot sleeper, and has minimal partner disturbance to give you premium sleep quality at an affordable price regardless of if you’re a back, side, or stomach sleeper. Additionally, it comes with a free 100-night trial, allowing you to determine if the Emma Comfort II meets your sleep needs.

Emma Comfort II Mattress

Our Verdict
The Emma Comfort II mattress impresses with its combination of affordability and quality. With its innerspring design and thoughtful construction, it delivers on its promise of comfort and support.
What we like
  • Affordable innerspring mattress of a great quality at this price point
  • Highly breathable cover that is machine washable.
  • Comfortable for all types of sleepers, regardless of preferred sleeping position.
Considerations
  • Their customer service is inconsistent and not overly helpful
  • Lacks transparency in the details of the mattress

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