Emma Comfort Mattress Review

German innovation + foam = sleep. Does this add up?
Last Updated Apr 2024
There's no denying that Emma Sleep have made waves. They're innovative and serious about using the best that engineering as to offer in order to promote good sleep. Here, I'll be looking specifically at the Emma Comfort Mattress. The Emma Comfort is an all foam bed which was released in September 2021, and it replaced the Emma Original which has since been discontinued. I'll come back and present the Emma Diamond Hybrid Mattress review later.

Emma Comfort Mattress

Our Verdict
Breathable bed that is ergonomically supportive and well designed. If you have any questions though, their customer service is disappointing.
What we like
  • Very breathable cover which is machine washable
  • Emma's Airgocell layer is breathable, supportive, and bouncy while isolating motion
  • Suitable for all sleepers regardless of sleeping position
Considerations
  • Their customer service really lets them down
  • It's not an environmentally friendly bed

WHO IS EMMA SLEEP? 

When we think of the beautiful city of Frankfurt in Germany, we think of frankfurt sausages. Or at least, I do. But this city is so much more than hot dogs! Founded in Frankfurt in 2015 by Dr Dennis Schmoltzi and Manual Müller, Emma Sleep has grown fast to become an award winning box mattress brand in Europe. They now have sleepers in 21 countries across 5 continents. One of these is the Australian bed market in which they’ve made similarly big waves since their recent 2020 entry. They offer two models of bed – the Emma Comfort Mattress which is an all foam bed, and the Emma Diamond Hybrid Mattress which is a foam with innerspring mattress.

WHERE ARE THEIR MATTRESSES MADE? 

The Emma beds are made in Germany and exported to Australia. While this does mean it’s an increased carbon footprint, and while I do personally wish more beds could be made in Australia, I do like that Emma has their beds manufactured in Germany where their headquarters are as it means they can have more direct input into quality control. Plus, Germany has an excellent innovative engineering culture, so it’ll be exciting to see what Emma continues to do in the future. 

WHAT IS THE EMMA COMFORT MATTRESS MADE OUT OF? 

Emma Sleep’s Comfort mattress is an all foam mattress with two layers of polyfoam – the 8cm thick point-elastic Airgocell, with the 18cm thick supportive HRX (high resiliency extra) foam for its core base layer, all encased in the Fresh Air Comfort cover. All parts and layers of this comfortable mattress is OEKO-Tex certified, Standard 100 Class 1, meaning that it is a quality mattress free of all harmful substances, and safe for babies and toddlers. 

This HRX foam is also open pore and breathable to keep you cool throughout the night. Hot sleepers generally find that foam beds hold too much body heat, but this comfortable mattress incorporates the best of polyfoam while minimising its heat retentive properties. Though it won’t be able to compete with a spring mattress for air circulation, within foam mattresses it is definitely among the best in terms of coolness and breathability.

Fresh Air Comfort Cover

This removable, machine washable is a polyester (99%) with elastane (1%) blend on top, with polyester sides and a blend of polyester (87%) and polypropylene (13%) on the bottom. The bottom section of the cover also has sturdy handles to help you move the mattress around. Emma Sleep have prioritised comfort and practicality in their design, and it shows in the Fresh Air Comfort Cover. 

The elastane polyester top is what Emma calls “climate control fiber”. It is slightly hydrophobic, so it wicks away moisture and keeps you from feeling sticky. This is a blend that is breathable, so much so that it’s often used for sportswear, and its breathability means that the bed won’t retain body heat, giving you a cooler night’s sleep. Elastane, also known as spandex, is also known for its elasticity, so you can be sure that Emma’s cover is durable and long lasting as it won’t stretch with wear. 

The sides are polyester which is strong, breathable, and hypoallergenic. The bottom section is a polypropylene polyester blend which is breathable, on top of being stain resistant, as well as mildew, mould and bacteria resistant. It’s durable, very difficult to tear or damage and hypoallergenic. This is a cover built to last. 

Unfortunately, polyester, polypropylene and elastane are not biodegradable fibres, so this is not a great bed from an environmental perspective. 

The top and bottom of the cover can be separated from each other, and each can be washed in your washing machine at 40°C. 

Point Elastic Airgocell

The first of the foam layers in the Emma Comfort is 3 inches of Emma Sleep’s proprietary Airgocell foam. This polyfoam is about 50% air, meaning it’s a breathable, open pore foam to allow for good air circulation and moisture regulation to keep you cool. 

Emma’s Airgocell layer conforms to your body shape and relieves pressure points that normally sink deeper into the bed, and in doing so, balances out your body and promotes spinal alignment. Emma refers to this characteristic as being “point elastic”, as the foam is elastic and gives way only at the point where weight is applied. Unlike memory foam mattresses, this elastic foam is highly responsive and will bounce back into shape, meaning you won’t feel stuck if you move around in your sleep.

Speaking of moving around in your sleep, this layer of foam has extremely strong motion isolation, so you can enjoy zero partner disturbance through the night! 

Unfortunately, we don’t know the foam density of this layer. 

Supportive HRX Foam

The core of this Emma mattress is 7 inches of supportive HRX (high resiliency extra) foam. This is also a polyfoam, and Emma Sleep have divided it into 7 zones with indentations of different depths to provide your body with the different levels of support required at different points. These zones provide pressure relief and ensure that your hips, shoulders and spine are properly aligned as you sleep throughout the night, whether you are a side sleeper, back sleeper, or stomach sleeper. The mattress contours to your shape to fit every individual sleeper.

Unfortunately, we don’t know the foam density of this layer.

Dimensions and weight

The Emma Comfort mattress is 25cm thick, and available in the standard single size, double, king single, queen, and king sizes. The queen mattress weighs in at 29kg, making it noticeably lighter than other foam mattresses. 

WHAT IS THE FIRMNESS OF THE MATTRESS? 

The Emma Comfort is marketed as a medium-firm mattress. I’m a side sleeper who is quite petite, (though often I wake up a stomach sleeper). While I did find it too firm for my liking as I got into bed, by the next morning, most likely due to my sleep position changing, the Emma Comfort didn’t feel as firm. A warning, that if you are looking specifically for a soft mattress, this is not it. 

It’s suitable for most sleepers under 130kg body weight, but many have complained that it was a firmer mattress than they expected. Like many other box brands, Emma Sleep offers a 100-day trial, and in that time if you find it too firm, let Emma know and they’ll send over a 2cm topper to make it softer, for free! Alternatively, you can purchase the Fliptopper which will enable you to adjust the firmness level. 

In conclusion, if you are primarily a back or stomach sleeper between 50-120kg, or if you have back pain, this would be a great bed. If you’re a light or heavier side sleeper, you may find this a bit too firm. 

HOW STRONG IS THE EDGE SUPPORT? 

The edge support in this Emma mattress is adequate for a foam mattress. It’s comparable to other foam mattresses like Koala or Ecosa, so you won’t feel as if you’ll slide off when sitting on the edge of the bed. If this is a priority for you however, a hybrid or innerspring mattress may be more suitable for your needs. 

WHAT WAS THE BUYING EXPERIENCE LIKE? 

Purchasing online

Emma Sleep accepts debit and credit cards (Mastercard or Visa), or Paypal. Your card data is safely encryped via SSL. They have specifically said that they will not accept phone payments. Using their website or Emma Sleep’s official eBay store are the only ways to order an Emma mattress. You can also access flexible payment options through Zip or Klarna. 

Delivery of the mattress

Your Emma mattress will be delivered to you free of charge, and if you live in metro areas, within 1-3 business days. If you are in metro Sydney, Melbourne, Brisbane or Adelaide, orders before 10am on a weekday will even be delivered that same day! Outside of metro areas, your delivery will be between 5-10 working days, depending on your delivery area. That said, COVID has wreaked havoc on supplies and deliveries, so this may be a bit too ambitious. 

If you have a specific date in mind you’d like to receive the delivery, you should email support@emma-sleep.com.au after ordering. Metro customers will get a tracking link SMSed to you the day of your delivery to show the driver’s position throughout the day. Regional sleepers will be emailed a link to track the progress of the delivery instead. 

We would suggest you provide Authority to Leave if there is a secure place on your property in case you aren’t at home. There have been complaints of some delivery issues, but the couriers partnering with Emma will make two attempts before returning your order to the warehouse. 

Unboxing

The dimensions of the box for a queen mattress is 45cm by 45cm by 110cm. It’s a light bed, but at 29kg we would always recommend that you not lift it alone, and find a partner to help you move it. It’ll slide out of your box with a cutting tool to help you cut through the plastic packaging. Unroll your bed and remove the plastic, then let the bed return to its normal size over 24-48 hours. There is offgassing, which is inevitable with polyfoam beds. It’s not terrible, but where possible make sure your room has good ventilation to let the gasses escape. 

Customer Service

Email and form

I have to say, Emma really needs to work on their customer service. The majority of the complaints about Emma Sleep are in regards to their customer service and lack of support. I sent an email using their website form asking for clarification, but unfortunately I still haven’t heard from them a week later. 

Phone

My experience on the phone however was much better! The phone was answered by a friendly voice and she was able to answer most of my questions. 

Warranty – Anything to watch out for? 

The Emma Comfort is a durable mattress, reflected in their 10 year warranty policy. 

What is covered

The Emma warranty policy covers any permanent sagging greater than 2.5cm that is visible to the naked eye. It does not include the standard softening that comes with consistent use over time. It will also replace the Fresh Air cover, if there are defects such as a faulty zipper. 

You can use a electric blanket on the Emma Comfort and this will not void your warranty policy. 

What is not covered

Though Emma will cover cracks or hollows within the first 6 months of receiving the mattress, after that they will deem these damages to be a result of incorrect use, invalidating the warranty policy. After you purchase the bed, do take care to check the bed for these problems at least a few times within the first half year. 

Warranty process

As soon as there is a problem, use Emma’s Return Portal or email support@emma-sleep.com.au to begin the warranty process.

Returns – How are the beds disposed? 

So you’ve taken on the 100 night trial, you’ve tried it with the free topper to soften the bed, but it’s not for you and you’d like to return the bed. The good news is that the mattress won’t go to waste! Emma have partnered with the Salvation Army, so returned mattresses are donated to people in need. Just use their Returns Portal to start the process. I’d also suggest calling them as well to make sure they know you’d like to make a return.  

Summary

Emma Sleep have produced a bed that has the benefits of a memory foam mattress, namely motion isolation, mattress contour, and pressure relief, while still being bouncy and responsive. At such a competitive price and free 100 night trial period, Emma Comfort is worth giving a whirl, especially when it’s on sale (which it quite often is!)

Emma Comfort Mattress

Our Verdict
Breathable bed that is ergonomically supportive and well designed. If you have any questions though, their customer service is disappointing.
What we like
  • Very breathable cover which is machine washable
  • Emma's Airgocell layer is breathable, supportive, and bouncy while isolating motion
  • Suitable for all sleepers regardless of sleeping position
Considerations
  • Their customer service really lets them down
  • It's not an environmentally friendly bed

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