Eva’s Premium Adapt Mattress

A comfortable supportive bed that lets you choose between three levels of firmness!
Last Updated Jul 2024

The Premium Adapt Mattress, previously known as the Eva Mattress Plus, is Eva's entry into the high range mattress space in comparison to the Comfort Classic Mattress, which not long ago was referred to as the Eva Mattress. Does the Premium Adapt Mattress provide the same value for money as the Comfort Classic Mattress? Let’s find out just how luxurious this hybrid design is!

Eva Premium Adapt

Our Verdict
Delivers a great night's sleep as promised, but may not be my top choice at this price point.
What we like
  • 3 levels of adjustable firmness
  • Machine washable cover that feels luxurious
  • Fantastic customer service and delivery experience
Considerations
  • Would have expected a slightly thicker coil gauge
  • Doesn't feel distinctly different from the Eva Comfort Mattress

WHO IS EVA MATTRESS AND WHERE ARE THEIR MATTRESSES MADE?

Eva Mattress was founded in 2017 by Melbournians who wanted to help Australians simplify the furniture buying process. Their mantra is ‘pretty simple living’, reducing clutter in the home, and being universal in their design.

Their mattresses are manufactured in China. The founders went to China themselves in order to tour factories and find one that meets their criteria on quality, ethics, and expertise. The factory they chose specialises in mattress making, as opposed to being a multi-purpose factory.

The design, sales, customer service, and marketing teams all operate out of Brunswick, Victoria. Before COVID, team members would regularly personally visit the factory in China. Overall, a tick in our books as they go above and beyond the efforts of other Australian box brands to ensure quality.

WHAT IS THE Premium Adapt Mattress MADE OUT OF? ARE THERE DETAILED SPECIFICATIONS FOR THIS MATTRESS?

The Premium Adapt Mattress weighs 55kg for a queen sized mattress (153cm by 203cm and 32cm high) and 60kg for a king size (183cm by 203cm and 32cm high). The hybrid mattress can support up to 400kg of weight. 

All the foams used in Eva mattresses are Certipur-US® approved materials ensuring they are safe and non-toxic. 

I did think that their page for the Premium Adapt Mattress lacked a fair bit of explanation for the construction of the bed. While Eva was transparent about certain details on being asked, I believe that most people would want to know more details such as how the CoolMax fabric is designed to be moisture-wicking, or what kinds of foam the comfort layer is comprised of. 

The most notable feature of the Premium Adapt Mattress is that it gives you  three different firmness levels straight off the bat. The top three layers of foam in can be rearranged, so you have full control over the level of firmness at any point in time. Let’s get into it!

Covering topper

This beige and white cover unzips easily to enable you to rearrange the order of the foam layers, and in doing so lets you choose the most comfortable level of firmness for you. It’s a breathable blend of 30% CoolMax and 70% polyester. While it’s not the most eco-friendly material, it is designed to keep you cool by being moisture wicking, and not trapping your body heat. CoolMax fibres have an oblong shaped cross section, and the length of the fibres are grooved so that sweat and moisture is drawn away from you. The moisture then quickly dries, so you don’t end up soaking through the fabric. This way, you are kept dry and cool all night long. 

You can machine wash this cover, which is so fantastic for keeping your sleeping environment clean and hygienic. Pop the cover into your washing machine on a cold and gentle cycle with mild detergent, then hang it up. Make sure you don’t tumble dry. 

Layer 1 – Comfort Layer

This first 6cm thick comfort layer is encased in its own grey unzippable cover, and actually comprises 3 layers of foam itself – Air Memory foam, MDI Foam, and Cloud Foam. These are all Eva’s own formulations of polyfoam designed to work in conjunction with each other to give you comfort while being reversible so that you can rearrange the foams to adjust the firmness level. 

The bed initially comes in a medium-soft setting, where the blue side faces up (the Air Memory Foam). Memory foam gives you the coziest, most wonderful sensation of falling into a soft cloud, and conforms to your body shape so that all pressure points are relieved. Side sleepers would prefer this setting, but if you’re a combination sleeper, then perhaps try the medium feel option! To change your bed to a medium option, flip the top foam section over so that the side B faces up, and you’ll get a slightly springier feel to your sleep.  

Eva did not disclose the density of their foams.

Layer 2 – Support Layer

This second layer of foam is 5cm thick, and is a firmer high resilience density foam. High resilience density foam is extremely durable and can withstand years of wear and tear. 

For a firm mattress, switch this layer above the first layer. This configuration would be perfect for stomach sleepers and back sleepers who need more support. 

Eva did not disclose the density of their foam, which I was particularly interested in for this layer as it plays a large role in supporting your body weight. 

Layer 3 – Five Zone Pocket Springs

Pocket springs make up the bulk of the mattress’ weight. The individual steel springs give the Premium Adapt Mattress a strong foundation, eliminate partner disturbance, and allow airflow for a cooler night’s sleep. Each of the 5 zones uses reinforced steel coils with a gauge between 1.8 and 1.9mm, and the various zones work to keep your spine in alignment. Compared to other mattresses-in-a-box, the coil gauge thickness is a little under than average, and the coil count is about 660 robust springs in a queen sized bed. The slightly lower than average coil count makes sense given that the entire perimeter is taken up by 8cm foam for edge support. 


What is the firmness of the mattress?

Compared to the Comfort Classic Mattress, the Premium Adapt Mattress is softer on both its medium soft and medium configurations. If you choose the firm setting though, the Premium Adapt will be firmer, but if you do prefer a firm bed, this may still not be enough for you. However, if the three settings aren’t suitable for you, you can contact Eva and they’ll be happy to work with you to find the right foam for you – for free!

How strong is the edge support?

Having good edge support is essential for maximizing the sleeping area of a mattress. Lack of edge support, which can diminish the size of the sleeping space. If you’re concerned about rolling off of the mattress in the middle of the night, you won’t be able to sleep too near to the edge. Eva have stepped up to the challenge in the Premium Adapt their supportive foam encasement for dedicated edge support around its perimeter, so you can sleep on all of this comfortable mattress.

Will I feel my partner tossing and turning?

Eva’s Premium Adapt Mattress has minimal partner disturbance thanks to the memory foam, combined with a pocket spring support layer. They prevent motion transfer so you won’t really feel your partner tossing and turning unless they are right in your face.

Does the Premium Adapt Mattress sag? Is it a durable mattress? 

A mattress will sag depending on a number of factors including:

  • The quality of the materials used (such as foam density and coil gauges)
  • Thickness of the materials used
  • The sleeper using it, including how they sleep, how much they weigh
  • How often you rotate the mattress

Eva is confident in the quality and longevity of their beds, and promise a warranty period of 10 years to give you peace of mind.

What was the buying experience like?

To purchase an Eva mattress, you have to buy it online. There is no physical store or showroom. To overcome any hesitancy, Eva offers an unbelievable 365 night trial period for the mattress. Realistically, it’ll take 30-40 nights to know for sure.

Purchasing Online

The Eva website is simple to use and easy to navigate. They support payment options from credit card (Visa, Mastercard and AMEX) to newer methods like Afterpay, ZipPay, Paypal and Google Pay.

Upon payment, you will receive a confirmation email with purchase details and an invoice.

Delivery of the mattress

Eva provides next business day delivery for metro areas of Sydney, Melbourne, Brisbane, Adelaide and Perth.

If you are in non-metro areas or other states, delivery times can take between 1-8 business days (with the exception of Tasmania where delivery times can take up to 10 days). Eva is unable to deliver to the Northern Territory.

When ordering, you are able to select the date and the time period you would like the mattress to deliver. On the day of arrival, we received an SMS with GPS tracking, as well as a phone call approximately half an hour before the delivery. You can also provide authority to leave if you won’t be home.

Premium Adapt Mattress Unboxing

It is worth noting that the bed is heavy weighing in at 55kg for a queen sized mattress and 60kg for a king size. It is recommended that unboxing is done with 2 people to minimise the risk of personal injury.

Unboxing is quite simple. Take the mattress out of the box and place it on your ensemble or bed frame. There’s a marker on the packaging indicating which side needs to face up.

Eva provides a plastic cutter for unwrapping the bed. Once the plastic is removed, enjoy watching the bed come to life and inflate. Sometimes, it’s the small things in life like this that really make me smile.

Eva advises airing the bed for at least 4 hours before using it to get rid of any smells.

Customer Service

Buying a good mattress is one thing, but what about customer service?

Eva has 4 main ways you can contact them:

  • Phone
  • Live Chat
  • Email
  • Form on their website

We tested them all, and overall found their customer service team to be stellar. They were helpful and very quick to respond. Another great thing about the company is they are transparent and willing to share details about their processes. They tried to help with any questions that we had around the materials used in the mattress.

Calling Eva Customer Service

Eva’s phones are answered Monday to Friday 9am to 5pm AEST. Upon calling them, you are greeted with an automated voice message and you can follow the instructions with your keypad to direct your call.

Call waiting times were very short and the customer service representative we spoke to was courteous, polite, and helped answer our queries.

Live Chat

I spoke with Rachel on Eva’s website through their live chat, and she’s actually a real person. She volunteered to email me our conversation transcript as well so that I’d have her answers on hand, and so that I could continue to ask further questions over the next number of days. 

Email and Form

Rachel was helpful and occasionally responded with a delay, which was done to provide accurate answers for more complicated queries. She responded to all my inquiries and provided me with additional information on the mattress construction. The only question I had that wasn’t answered, was the foam density. 

Warranty – Anything to watch out for?

Eva offers a 10 year warranty on their mattress. Whilst this is generous, we read the fine print and summarised the key things you need to be aware of. However please note, we are not lawyers and this is our interpretation and to be considered only as general advice.

What is covered

Eva’s mattress warranty only covers for sagging and body impressions when it is greater than 3cm with no weight applied.

They also cover defects in terms of length of the mattress where it is shorter by more than 5cm.

The last thing it covers is the mattress’ failure to inflate after 60 days of use.

You mustn’t use the Premium Adapt Mattress on flexi slat, sprung slat, or adjustable bed bases, or else you’ll void your warranty. Additionally, slatted bases must not have slats more than 8cm apart, otherwise it cannot give your bed the support it requires. 

What is not covered

The key callout here is that they do not cover use for commercial, rental or business purposes for 10 years. They only provide a 12 month warranty for those use cases. This means if you are looking to purchase an Eva mattress for AirBnB, they will only cover you for 12 months.

Warranty Process

We asked their customer service team what the warranty process is. If you wish to submit a claim, you are required to take photos and email them to their general inbox. Afterwards, Eva might send someone to dispose or investigate.

From what we have seen with other buyers who have had issues, Eva is more accommodating towards customers once they have provided photo evidence, and will be more than happy to organise a return, refund or replacement. This is a positive experience given other manufacturers and brands will go to the extent of sending an assessor to determine whether the sagging is 3cm or whether the defects were actually manufacturing defects.

Returns – How are the beds disposed?

Eva offers an incredible 365 day trial period for their mattresses and other products. It is also a (almost) no questions asked policy too! As long as you haven’t damaged, soiled or stained the mattress, they will accept free returns within 365 nights – a year! – of purchasing the mattress.

To add to this, Eva donates the mattress to charity so that the mattresses do not go to waste. At the time of writing they donate the beds to the Salvation Army.

Eva will ask you to fill in a survey so that they can continue to make improvements to their products. Once the mattress is picked up, you’ll receive the refund in 3 business days.

If you paid with AfterPay, Zip or Hum, the refunds are processed directly into your nominated account and payment plans are stopped.

Summary 

Eva’s Premium Adapt Mattress is a solid contender to the slightly higher priced range of mattresses. Being able to so easily readjust the firmness of your mattress is a huge advantage, and I did enjoy the firm setting most. Their machine washable cover is also very attractive. However, at about $600 more, I didn’t feel that it offers the same value for money that Comfort Classic Mattress does (aside from the Comfort Classic’s much shorter 100 night trial and drastically shorter 5 year warranty period), though that might just be a testament to how comfortable Eva’s Comfort Classic Mattress is. 

That said, it is very hard to go past their practically unrivalled 365 day trial. With that amount of time, you can definitely give each configuration a good shot to see if any of them is your perfect mattress!

Eva Premium Adapt

Our Verdict
Delivers a great night's sleep as promised, but may not be my top choice at this price point.
What we like
  • 3 levels of adjustable firmness
  • Machine washable cover that feels luxurious
  • Fantastic customer service and delivery experience
Considerations
  • Would have expected a slightly thicker coil gauge
  • Doesn't feel distinctly different from the Eva Comfort Mattress

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