Koala Mattress Review

Is Koala the iconic Australian brand they aim to be, and can we sleep easy with them?
Last Updated Apr 2024

Koala is socially responsible and ethical and sustainable. They're partners with the World Wildlife Fund, and any returned products are recycled or donated to charity. Koala has a working relationship with over 30 charities in Australia. They've partnered with Soft Landing to remove your old bed for free, and are a B-Corp business, which requires a standard of environment and societal performance and transparency.

They want to offer products that are easy to buy, easy to use, easy to try, and easy to love. So now Australians can buy a mattress that can be shipped to most of the Australian capital cities with 4 hour delivery. And I thought koalas moved slowly.

Koala Mattress

Our Verdict
The Koala Mattress is as comfortable and supportive as koalas are cute.
Our Score

8

Check Price
What we like
  • Socially responsible and ethical (plus you get a cute koala toy!)
  • Adjustable firmness, so you can choose between medium firm and firm
  • Kloudcell foam in the core of the Koala mattress has a density of 50kg/m3. This layer is gold
Considerations
  • Not quite as transparent about the density of the 3-zone support layer as they are about the Kloudcell
  • It's made in China, which increases the carbon footprint which given their emphasis on sustainability... (plus koalas belong in Australia!)

Who is Koala Mattress?

Koala have come out with the new Koala Mattress to replace their previous mattress, and added in three more models to the their mattress range (the SE Mattress, the Calm As Mattress, and the Soul Mate Mattress).

I’ll be focusing on the Koala Mattress here.

Koala started in 2015 when Mitch Taylor and Dany Milham, Byron Bay locals, noticed that buying furniture is not easy. Remember the days of salespeople breathing down your necks, no trial periods, long delivery wait times (and high delivery fees for the privilege), and high mark-ups? Taylor and Milham decided to tackle this problem, and so Koala was born.

Where are their mattresses made?

Koala until very recently had their mattresses made in Australia. It was actually one of the few box brands that are “100% Australian made”. Australian industries have greater standards of transparency so you know the quality of what you’re buying, and you’re supporting Australian jobs, communities, and families. However, the mattresses are now made in China. That said, their design headquarters are here in Sydney.

What is the Koala mattress made out of? Are there detailed specifications for this mattress?

If your previous mattress was an innerspring mattress, you may wonder if foams can be as good as a spring mattress. While the short answer is “probably”, the long answer I’d have to give is to check out this article. They’re different materials so they’re different systems, so they’ll work differently. And each body is different so each bed design will feel different to each body. The goal of any mattress should be to support your entire body comfortably while you sleep.

And your goal is to find the perfect mattress “system” for your body within your budget, be that a foam mattress, a spring system, or a hybrid mattress.

What I’m trying to say is, if you haven’t tried it before, keep an open mind. There are definitely advantages and disadvantages to both. Just know that it takes some time, a few weeks at least, to get used to any mattress, let alone if you’re switching from a spring mattress to a foam mattress.

The Koala mattress consists of two layers of polyfoam – the top layer being their Kloudcell comfort layer, and the second being their no pressure adaptive core support layer. Let’s sink in!

Cover

The cover of the Koala mattress is made of 35% Tencel Lyocell blended with 65% polyester. It conveniently unzips, allowing you to adjust the mattress firmness. Koala have made this cover layer a whopping 7cm thick for extra cushioning. Over time, this may lead to sagging, but it’s so comfortable.

I love Tencel. It’s sustainable and great for the environment, all while feeling so soft, breathable and comfortable. Polyester on the other hand is pretty terrible for the environment, but it’s easy to see why they’ve gone with a polyester Tencel blend. Blending the two takes the best of both. Tencel polyester blends are elastic and extremely durable, soft, and breathable. It doesn’t absorb liquid readily and when it does, it dries off faster.

Layer 1 – Kloudcell Comfort Layer

The Kloudcell comfort layer is a double sided layer that allows you to adjust the firmness level. By default it’s a medium-firm feel, but for a firmer mattress, simply open up the cover and flip this layer over. This layer is Koala’s own proprietary blend of polyfoam. It’s a soft polyfoam that is meant to give the feel of memory foam and latex foam while still being breathable. This foam has a density of 50/m3, which is fantastic as it indicates it’ll be strong and durable to support you through the lifetime of the bed.

This bed is GECA approved (Good Environmental Choice Australia), which is great as this shows the foam is ethically made, safe for human health due to having low VOCs (volatile organic compounds, these are gasses that are let off by foams and products with certain harmful chemicals) and no heavy metals, and is better for the environment as there are no ozone-depleting chemicals. It’s also been treated with antimicrobial additives to prevent bacteria and molds growing.

Layer 2 – 3-Zone Support Layer

The second of the foam layers in the Koala mattress is their high density foam layer that is sectioned into three zones. It’s GECA approved and has the supportiveness of memory foam and as well as the breathability of latex. The good news is that it’s ultra-resilient, so durability should not be a problem. This layer has precision cut grooves to target three different zones to keep your body supported.

You may have seen ads with half full wine glasses staying undisturbed as people jump onto the bed and cannonball next to the glass. Thanks to this layer, you get zero disturbance. If you need to get up in the middle of the night, you can do so without waking up your partner.

Koala Mattress Dimensions and Weight

The Koala mattress is 24cm thick and the queen size hits the scales at just under 34kg. You want help to carry this around.

What is the firmness of the mattress?

When your bed comes, it’s firmness is medium firm default, around a 7 out of 10 on the firmness scale. Side sleepers will be happy with medium firm default, while back and stomach sleepers might benefit by opening up the bed and flipping the Kloudcell layer over for a firmer mattress, which comes in at 7.5. The average sleeper should be happy with one of these two. If however it’s too firm no matter which configuration you have, get in touch with Koala and they’ll send you a mattress topper, free of charge!

Koala’s edge support is pretty good compared to other foam beds. Generally though, edge support is where spring mattresses have a tendency to do better.

What was the buying experience like?

The one thing Koala does is make it easy for you to buy and assemble their products. Let’s break down the experience!

Purchasing Online

Koala offers interest free financing options with Afterpay, Zippay, and Openpay. Payment can also be made via credit card (including Amex) and Paypal.

Delivery of the mattress

If you’re in metro Sydney, Melbourne, Brisbane, Perth or Adelaide, you can expect free 4 hour delivery (if you order before 2pm on a weekday). In these areas, you’ll receive a text message with a live tracking link when it leaves the warehouse. If you prefer, you’re able to schedule a different day to receive your bed.

Outside of those areas, there’s still free delivery, but give it 1-5 business days. You can give permission to leave the mattress unattended if you’re not home.

Now, there are reports of some deliveries being late. It is definitely ambitious to promise 4 hour, or even same day delivery. It’s understandable that Koala can’t make it 100% of the time but that does not make it less frustrating or inconvenient, especially when it’s a promise that Koala so actively advertises.

Koala Mattress in a Box Unboxing

The new Koala bed comes in two boxes (the two separate layers). Set the base layer onto your bed base, then the Kloudcell layer on top, connect the zippers and zip it up. It can be a bit tricky but once you get the hang of it, you’ll have a comfortable mattress.

There is a smell when you unbox it. That’s a given with any mattress in a box, so give it a few days to air out.

Customer Service

Really going to have to give Koala an A+ for customer service. Even people who don’t like the mattress itself rave about Koala’s customer service. Koala is a company that focuses on being able to connect with people and make people happy with their buyer experience, and they do it well.

Email and Form

I emailed back and forth with Koala to get more information and clarification about the Koala mattress, and often got a reply within a day or two. At the time of writing though, it does seem they’re experiencing delays in their email replies, and the longest wait I had was just over a week. The replies were always enthusiastic and helpful though, and they always welcome more questions.

Warranty – Anything to watch out for?

Koala has 10 year full warranty on their mattresses, which is a good sign of faith in the quality and durability of their mattresses.

What is covered

The policy mainly covers any indents deeper than 2.5cm, which isn’t attributed to improper supportive bed base. If you use the mattress on a bed base then it will fall within the warranty policy. If you’re using a slatted bed base, make sure the slats aren’t any more than 7.5cm apart.

If during the course of normal use the foam splits or cracks, or there is a manufacturing defect in the mattress cover, you’ll also be covered. One awesome thing is that if you use a Koala mattress for Airbnb or other commercial purposes, then the 10 year warranty policy still applies.

What is not covered

Over time through normal use, it is to be expected that the foam will soften. As long as the mattress is still able to relieve pressure points, Koala won’t consider this softening to fall under their policy, which is reasonable. Koala also won’t allow for swaps or replacing if there are changes in comfort preferences beyond the 120 night trial.

Koala’s warranty policy applies to the “original purchaser of any mattress who is located in Australia”. This means that if the bed is a gift, or it was bought second hand, it will not be covered. If your bed was sold to you by any resellers unauthorised by Koala, then the warranty is voided.

Don’t use the mattress on an adjustable bed base or on the floor as the mattresses have been designed to work best flat with adequate ventilation underneath.

Warranty Process

To make a claim on Koala’s warranty policy, you’ll need to keep a copy of your receipt for proof of purchase. There’s a form on their website for you to fill in when making a claim. You’ll be asked what the problem is and your order number and date, and then asked to upload specific photos, including that of the damaged area, a photo of the manufacturing label on the cover, and the mattress label. It’s all fairly standard for bed in a box warranty claims.

If the claim is approved, you’ll need to return the mattress to Koala, but Koala will take responsibility for shipping costs.

If it’s the mattress cover that you’re making a claim for, it may be replaced by a different colour cover than you originally had.

Returns – How are the beds disposed?

Any returned products are donated to charity or people affected by natural disasters. If they’re not donated, they’re recycled. Koala has a working relationship with over 30 charities in Australia, including Generous and Grateful.

Summary

Koala being Australian made was a real drawcard for me, so I’m quite disappointed in Koala moving their manufacturing operations to China. I do think it fair to assume a company named “Koala” would make it a priority to be Australian made. That said, it is a very understandable move as it would be tough to keep all operations in Australia when the vast majority of your competition produces their mattresses in China. They do a lot of good for conservation and charity in other ways though, so one shouldn’t overlook the good they do.

Onto the mattress itself. Honestly, I’m not the biggest fan of the Koala mattress, but that’s not surprising as I’m a side sleeper, and pretty light as well. It was a bit firm for me and I didn’t really get the sinking in feeling that someone larger might, until I got the mattress topper which helped tremendously. It’s definitely worth taking advantage of the generous 120 night trial though, especially if you’re a back or stomach sleeper.

Koala Mattress

Our Verdict
The Koala Mattress is as comfortable and supportive as koalas are cute.
Our Score

8

Check Price
What we like
  • Socially responsible and ethical (plus you get a cute koala toy!)
  • Adjustable firmness, so you can choose between medium firm and firm
  • Kloudcell foam in the core of the Koala mattress has a density of 50kg/m3. This layer is gold
Considerations
  • Not quite as transparent about the density of the 3-zone support layer as they are about the Kloudcell
  • It's made in China, which increases the carbon footprint which given their emphasis on sustainability... (plus koalas belong in Australia!)

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